An example of a business using information systems to attain operational excellence is:

Select one:

• a. Wal-Mart`s RetailLink system.
• b. the Mandarin Oriental hotel`s customer-preference tracking system.
• c. Verizon`s Web-based digital dashboard.
• d. Apple Inc.`s iPod.

The computer company that pioneered the microcomputer was:

Select one:

• a. Apple.
• b. Hewlett Packard.
• c. IBM.
• d. Dell.

Which of the following would not be a complementary asset for a solar panel manufacturer?

Select one:

• a. international solar equipment certification standards.
• b. government funding for green technology.
• c. centralized hierarchical decision making.
• d. innovation-driven management team.

The costs for firms operating on a global scale have been drastically reduced by:

Select one:

• a. networking technology.
• b. investments in organizational complementary assets.
• c. the Internet.
• d. the rise of digital content.

Psychologists study information systems with an eye to understanding:

Select one:

• a. how systems affect individuals, groups, and organizations.
• b. how human decision makers perceive and use formal information.
• c. how new information systems change the control and cost structures within the firm.
• d. the production of digital goods.

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Select one:

• a. improved efficiency.
• b. customer and supplier intimacy.
• c. survival.
• d. competitive advantage.

Which field of study focuses on both a behavioral and technical understanding of information systems?

Select one:

• a. sociology.
• b. operations research.
• c. economics.
• d. management information systems.

The average number of tickets sold daily online is an example of:

Select one:

• a. input.
• b. raw data.
• c. meaningful information.
• d. feedback.

Which of the following are environmental actors that interact with an organization and its information systems?

Select one:

• a. customers.
• b. suppliers.
• c. regulatory agencies.
• d. all of the above.

Engineers, scientists, or architects who design new products or services for a firm belong to which level of a business hierarchy?

Select one:

• a. middle management.
• b. production workers.
• c. knowledge workers.
• d. data workers.

You can find Sort & Filter group of commands in:

Select one:

• a. Home ribbon.
• b. Create ribbon.
• c. Database tools ribbon.
• d. Fields ribbon.

An example of a business using information systems for customer and supplier intimacy is:

Select one:

• a. Wal-Mart`s RetailLink system.
• b. the Mandarin Oriental hotel`s customer-preference tracking system.
• c. Verizon`s Web-based digital dashboard.
• d. Apple Inc.`s iPod.

In a hierarchical organization, the upper levels consist of:

Select one:

• a. managerial and professional employees.
• b. managerial, professional, and technical employees.
• c. professional and operational employees.
• d. managerial, professional, and operational employees.

Which of the following is not part of the physical system of the firm?

Select one:

• a. Money.
• b. Data.
• c. Personnel.
• d. Machines.

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

Select one:

• a. the specification of procedures for identifying packages with sender and recipient information.
• b. monitoring service levels.
• c. promoting the company strategy of low-cost, superior service.
• d. the use of handheld computers and networks for managing package delivery.

The use of information systems because of necessity describes the business objective of:

Select one:

• a. survival.
• b. improved business practices.
• c. competitive advantage.
• d. improved flexibility.

Data management technology consists of:

Select one:

• a. physical hardware and media used by an organization for storing data.
• b. detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
• c. software governing the organization of data on physical storage media.
• d. hardware and software used to transfer data.

Output:

Select one:

• a. is feedback that has been processed to create meaningful information.
• b. is information that is returned to appropriate members of the organization to help them evaluate the input stage.
• c. transfers data to the people who will use it or to the activities for which it will be used.
• d. transfers processed information to the people who will use it or to the activities for which it will be used.

Which of the following business objectives best describes the strategy behind the use of technology in the new Yankee Stadium?

Select one:

• a. competitive advantage.
• b. improved decision making.
• c. new products and services.
• d. survival.

The hardware and software used to transfer data in an organization is called:

Select one:

• a. data management technology.
• b. networking and data management technology.
• c. data and telecommunications technology.
• d. networking and telecommunications technology.

A firm that must invest in new information systems capabilities to comply with federal legislation can be said to be investing to achieve which business objective?

Select one:

• a. customer intimacy.
• b. operational excellence.
• c. survival.
• d. improved reporting.

Which of the following would NOT be used as an input for an information system?

Select one:

• a. digital dashboard.
• b. handheld computer.
• c. bar-code scanner.
• d. cell phone.

E-business is a term used to describe:

Select one:

• a. An organization using electronic media to purchase from its suppliers.
• b. Any electronically mediated communication between an organization and its stakeholders.
• d. The use of electronic communications for all business processes.

A chart of accounts:

Select one:

• a. is a list of all accounts in the organization with each account identified by a three- or four-digit code.
• b. is used to summarize each customer’s current balance.
• c. provides an audit trail.
• d. is a list of all permanent accounts in the organization. Temporary accounts, such as revenue and expense accounts, are not included in the chart of accounts.
• e. None of the above.

Which of the following is not a major business cycle?

Select one:

• a. The production cycle.
• b. The revenue cycle.
• c. The financing cycle.
• d. The cash receipts cycle.

Which computer was installed at the U.S. Census Bureau in 1951?

Select one:

• a. MARK I.
• b. ENIAC.
• c. UNIVAC.
• d. UNIVAC I.

Which filter method lets you filter the records that match the selected field?

Select one:

• a. Filter by form.
• b. Filter by selection.
• c. Auto filter.
• d. Advanced filter.

Which of the following filter method is not available in Access?

Select one:

• a. Filter by selection
• b. Filter by form
• c. Advanced filter
• d. None of the above

Disciplines that contribute to the technical approach to information systems are:

Select one:

• a. computer science, engineering, and networking.
• b. operations research, management science, and computer science.
• c. engineering, utilization management, and computer science.
• d. management science, computer science, and engineering.

Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain’s efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below?

Select one:

• a. Use IT to increase supplier loyalty.
• b. Use IT to increase operational efficiency.
• c. Use IT to create new products and business models.
• e. Use IT to achieve customer intimacy.

Which of the following are key corporate assets?

Select one:

• a. intellectual property, core competencies, and financial and human assets.
• b. production technologies and business processes for sales, marketing, and finance.
• c. knowledge and the firm`s tangible assets, such as goods or services.
• d. time and knowledge.

A managerial element in the UPS tracking system described in the chapter is:

Select one:

• a. taking inventory.
• b. providing package status reports to customers.
• c. the decision to use automation.
• d. in-house package tracking software.

Which of the following is not a key decision associated with acquiring a building and equipment?

Select one:

• a. How to depreciate.
• b. Location.
• c. Which vendors.
• d. Rent or buy.
• e. Amount of equipment.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

Select one:

• a. information systems literacy.
• b. information systems architecture.
• c. management information systems.
• d. information technology infrastructure.

Mechanism developed to enforce users to enter data in required format is:

Select one:

• a. Data validation.
• b. Input mask.
• c. Criteria.
• d. Data verification.

Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:

Select one:

• a. improved flexibility.
• b. improved decision making.
• c. improved efficiency.
• d. customer and supplier intimacy.

The type of system that would not interact with customers or managers or anyone else is referred to as a(n):

Select one:

• a. open system.
• b. open-loop system.
• c. closed system.
• d. closed-loop system.

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers’ skills is an example of using technology to achieve which business objective?

Select one:

• a. customer and supplier intimacy.
• b. survival.
• c. competitive advantage.
• d. improved decision-making.

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and:

Select one:

• a. improved flexibility.
• b. improved decision making.
• c. improved business practices.
• d. improved efficiency.

Converting raw data into a more meaningful form is called:

Select one:

• a. capturing.
• b. processing.
• c. organizing.
• d. feedback.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization’s:

Select one:

• a. data management environment.
• b. networked environment.
• c. IT infrastructure.
• d. information system.

Dell Computer’s use of information systems to improve efficiency and implement “mass customization” techniques to maintain consistent profitability and an industry lead illustrates which business objective?

Select one:

• a. improved flexibility.
• b. improved business practices.
• c. competitive advantage.
• d. survival.

The feature that database allows to access only certain records in a database is:

Select one:

• a. Forms.
• b. Reports.
• c. Queries.
• d. Tables.

The three activities in an information system that produce the information organizations use to control operations are:

Select one:

• a. information retrieval, research, and analysis.
• b. input, output, and feedback.
• c. input, processing, and output.
• d. data analysis, processing, and feedback.

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?

Select one:

• a. managerial.
• b. governmental.
• c. social.
• d. organizational.

Which of the following is a major activity for the revenue cycle?

Select one:

• a. Store goods.
• b. Forecast production.
• c. Borrow money from lenders.
• d. Check inventory availability.

Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm’s having:

Select one:

• a. poor relationships with suppliers.
• b. poor relationships with customers.
• c. inadequate information.
• d. a surplus of information.

Which of the following would be an activity associated with the human resources/payroll cycle?

Select one:

• a. Updating payroll records.
• b. Prepare employee and management reports.
• c. Discharge employees.
• d. Evaluate employee performance.
• e. All of the above.

Sociologists study information systems with an eye to understanding:

Select one:

• a. how systems affect individuals, groups, and organizations.
• b. how human decision makers perceive and use formal information.
• c. how new information systems change the control and cost structures within the firm.
• d. the production of digital goods.

An example of an organizational complementary asset is:

Select one:

• a. using the appropriate business model.
• b. a collaborative work environment.
• c. laws and regulations.
• d. all of the above.